FAQs

Signing up is easy and free. As long as you have a valid email address, then you can click the account button on the top right to create an account

It's easy to make changes to your details, whether it's your payment information, password or address book. LOG IN to your account and you'll see a range of categories under "Account Settings".

It is automatically signed up after you create your account.

Don’t worry, you can find “forget your password” on our log-in page, then you can enter your registered email address and you will receive an email with a link to reset your password.

DELLA uses your e-mail address to give you periodic information so you can stay up to date about DELLA. We also use your e-mail address to confirm the status, and shipment of your order, and to respond to any online inquiries. If you want to unsubscribe or modify your subscription settings from DELLA email communications, click the unsubscribe button located at the bottom of each email. Your email will be unsubscribed immediately.

No, you don’t have to. You can always use direct checkout without creating an account.

Yes, of course!

Click on the “Cart” icon at the right top of the page. You will find the item(s) you have added. Use “+” and “-” to edit how many you’d like to shop. Click on “x” to remove all of them.

To cancel an order, sign in to your account and select the order that you want to cancel. From here, choose to cancel individual items or the entire order. We will send you an email to let you know if the cancelation was successful. If not, you’ll have to wait for the order to arrive, contact our Customer Service team, and they’ll be happy to assist you with the rest!

Please note, you cannot cancel an order once it’s processed for shipment.

You can try and cancel the item in YOUR ACCOUNT when the order has not yet been processed for shipment.

Once the order is processed for shipment, you will not able to cancel the item. Once you receive the item, contact our Customer Service team and they’ll do the rest. Please make sure to let the Customer Service Team know the return reason so that they can choose the best option for you.

We are sorry to hear that. Please CONTACT US immediately. Please let us know the following information so that we can make it right for you:

• Order Number
• Incorrect Item received
• The correct Item ordered

Our Customer Service Team will do the rest, and find the best option for you.

Please inspect your purchase immediately upon receipt. While we do our best to package products for safe delivery, sometimes damages may occur. Please keep all of your materials and CONTACT US immediately to arrange for a replacement to be sent to you.

Orders shipped to California, South Carolina, Wisconsin, Texas, Washington, or Pennsylvania will include sales tax based on the shipping zip code. Orders to all other U.S. states will not incur sales tax.

DELLA accepts all major credit cards including Visa, Mastercard, Discover and American Express, we also accept PayPal and Apple Pay as payment options.

We recommend that you SIGN UP. Once you sign up, we'll email you on a regular basis with the latest dellahome.com news, specials, and promotions. Please note that limited release items are excluded from all promotions. We reserve the right to reconcile your order when a discount is applied toward such an item. Please note that certain promotions will have the brand and/or category exclusions.

Once you’ve found all the items that you want then on Checkout page, you’ll see a box located below that says “Discount Codes”.

Add your discount code into this box and click “APPLY” to apply the discount.

Your coupon may have expired. Only one discount applies per order.

It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment.

None. We provide free ground shipping.

Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.

Once your order is on the way you will receive a notification email.

If you don’t have the account, you will also receive a notification email once your order is on the way.

Please CONTACT US immediately.

Sorry, we don’t. We provide free ground shipping within 48 continental US states, Alaska, Hawaii, and Puerto Rico are excluded.

Sorry, we don’t. Kindly provide us with a street address, thank you.

At Dellahome.com, you can rest assured that you're purchasing consistent, world-class products that meet the highest global quality and safety standards and are delivered on time and to specification. If you are not satisfied with your purchase, simply return it within 30 days of the delivery date. Please remember that all returns must be unused, unwashed and undamaged, and all packaging, tags and hangtags must be intact and attached to the item. Our customer service team will request a return authorization for you within 3-5 days.

We recognize that sometimes items may not meet your needs. If for any reason you are not satisfied with your purchase, you may initiate a return or exchange within 30 days of the delivery date. For all eligible returns, the item must be unused and undamaged, and the tags and hangtags must be intact and returned in the original packaging. Otherwise, the item may not be eligible for return. If you receive an item that does not meet these criteria, please email us at manufacturer@dellahome.com. When returning an item, please keep the original packaging or we reserve the right to reasonably refuse any return.

To initiate a return for exchange or refund, please send an email to manufacturer@dellahome.com with the return tracking number. You may also call us at (800) 863-4143.

Yes, you are responsible for postage back to our warehouse.

Our return team will fully inspect and process your return in up to 5-7 business days upon receiving your return.

We do not offer exchange.

Due to business changes, the item you want to purchase again may be renamed, replaced, or discontinued. If you’re having a hard time locating the item you want, feel free to CONTACT US by sending an email. The Customer Service Team is here to help and offer you an option.

Although we’re trying out best to maintain the inventory sufficiently, things could happen sometimes that we can’t provide the full attentive service.

You’re recommended to SUBSCRIBE TO NEWSLETTERS to get a notification when the appliance is back in stock. We appreciate your understanding.

Thank you for your support. We appreciate every single honest review that helps us to be a better brand.

To submit a product review, please take the steps as follows:

1. Visit the product page that you want to review.
2. Click on “Add your review” under the product name.
3. Fill in the form and submit it.

We will publish approved reviews on our site within 48 hours. All submitted reviews become the licensed property of dellahome.com. To ensure dellahome.com reflects the general customer consensus of any product review submission, dellahome.com reserves the right to disapprove any submission without notice.

Definitely Yes.

All customers have a 1-year-limited warranty (365 calendar days) starting from the day of receipt. The day of receipt can be found on the order confirmation.

During the warranty period, if the product is determined to be malfunctioning due to the material or workmanship, DELLA will issue

1. Full Refund

The full refund is eligible for items received within 30 business days, and will be issued to the customer’s payment method in 7-10 business days after DELLA’s customer service department receives the items and accessories inside the original shipping package(s). This term applies to DELLA purchases from the only verified vendor “OneBigOutlet” on Walmart, Houzz.com and Overstock.com. Purchases from OneBigOutlet on Amazon and eBay are eligible to claim the full refund within 90 business days after purchase.

1. Replacement

Customers can request the same new product in exchange for the damaged product within 1 year (365 calendar days) of the day of receipt. This term applies to purchases from OneBigOutlet on Amazon, Walmart, Houzz.com, Overstock.com, eBay, Home Depot and dellahome.com.

• Misuse
• Abuse
• Negligence
• Purchase from reseller
• Loss or theft of physical goods
• Damage due to natural causes
• Damage due to incorrect operation and maintenance

The warranty is valid only for purchases from OneBigOutlet and dellahome.com. The valid geolocation is within 48 continental U.S. states.

Please register HERE.