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Accessibility

Accessibility Statement for DELLA  

Our Commitment

At DELLA, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure that our high-quality home products are accessible to all shoppers, regardless of ability.

Our Assistant Technology: Accessibility Enabler

To fulfill this commitment, we have integrated the Accessibility Enabler toolbar on our website. This tool provides a variety of accessibility features to help users customize their browsing experience according to their specific needs.

Key Features of the Toolbar:

  • Visual Adjustments: Users can increase/decrease font sizes, adjust line spacing, and change color contrast (e.g., High Contrast, Grayscale, or Inverted Colors).

  • Navigation Support: Includes a large cursor, a reading guide line, and the ability to stop animations or flashing content.

  • Cognitive Support: Highlights titles and links to help users identify the structure of the page more easily.

  • Screen Reader Compatibility: Optimized to work alongside standard screen-reading software.

To access these features, simply click the Accessibility Icon located at the bottom-right of your screen.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. DELLA is currently working towards conforming to WCAG 2.1 Level AA standards.

Known Limitations

While we strive for complete accessibility, some parts of dellahome.com may not yet fully conform to the strictest standards. This may include:

  • Third-party widgets or map integrations.

  • User-generated content (such as customer review photos).

  • Legacy PDF documents or older blog images without descriptive alt-text.

We are actively auditing these areas and applying fixes as we grow.

Feedback & Contact Information

We welcome your feedback on the accessibility of DELLA. If you encounter any barriers or have suggestions on how we can improve, please let us know:

  • Email: marketing@dellahome.com

  • Phone: (800) 863-4143

  • Response Time: We aim to respond to accessibility inquiries within 2 business days.

Technical Specifications

Accessibility of dellahome.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript