WARRANTY POLICY

Maximizing Savings with Energy-Efficient HVAC Systems

Homeowners across the U.S. can take advantage of valuable federal, state, and local tax credits or rebates when they invest in energy-efficient HVAC systems, such as mini splits, heat pumps, or air conditioners. These financial incentives are designed to encourage the adoption of environmentally friendly technologies, which help reduce energy consumption and lower utility bills.

By installing systems that meet ENERGY STAR® standards or other qualifying criteria, homeowners may be eligible to receive rebates at both the state and local levels, and even claim federal tax credits. These programs not only ease the initial cost of purchasing energy-efficient units but also contribute to long-term energy savings and environmental benefits.

Eligibility: Your air conditioning must meet or exceed the Energy Star requirements for efficiency. This usually involves specific Seasonal Energy Efficiency Rating Ratio( SEER) and Heating Seasonal Performance Factor(HSPF) ratings.

STANDARD WARRANTY

 All our products come with a standard warranty as stated in your user manual, no registration is required.

EXTENDED WARRANTY

Don't forget; we also offer a free extended warranty. So, sign up today for more peace of mind!

To qualify for the free extended warranty, the unit must meet the following conditions:

  • Be registered within 100 days of purchase.
  • Be owned by the original purchaser.
  • The product must remain installed and operated at the address provided during registration.
  • The original PCB must be returned to DELLA for any PCB replacement requests after 100 days.

Click each product below for more information.

What is ENERGY STAR®?

MINI SPLIT WARRANTY (Lifetime if Registered)

1.Returns & Warranty Coverage Within 30 Days of Purchase Full Return:

DELLA provides comprehensive assistance for all orders within 30 days of purchase. Our money-back guarantee allows you to return the item first, after which we will process your refund. Products must be returned in their original operating condition, including all accessories and packaging.

Parts Replacement: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge.DELLA will also cover all shipping expenses for the delivery of replacement parts.

2.Warranty Coverage from 31 Days to 1 Year

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge.DELLA will also cover all shipping expenses for the delivery of replacement parts.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts. If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. DELLA will also cover all shipping expenses for the delivery of replacement parts.

3.Extended Lifetime Warranty (Beyond 1 Year)

Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary lifetime parts coverage.

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge.The customer is responsible for all shipping costs.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge.If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.

WINDOW AC, PORTABLE AC AND TOWER FANS WARRANTY

1.Standard Warranty (1 Year)
Coverage: These products are covered by a 1-year limited warranty from the date of purchase. After 30 days, customers are responsible for the return shipping costs

2.Extended Warranty (Additional 6 Months)

Eligibility: Customers who register their product within 100 days of purchase will receive an additional 6 months of parts-only warranty coverage, totaling 18 months.

Coverage: Parts replacement only. No full unit replacements.

Shipping: DELLA will cover the shipping expenses for sending out replacement parts, but customers are responsible for any shipping costs when returning parts.

Warranty Parts Replacement
Some parts may need to be returned for replacement. The limited lifetime warranty only covers parts that need replacement. For more information, please contact us.

Not Covered by Warranty:

1. Technician Labor: Costs for any technician services such as examining, disassembling, reassembling, uninstalling, or reinstalling the unit.

2. Parts & Labor for Repairs: Costs related to diagnosing, repairing, removing, installing, shipping, or handling defective or new parts, including routine maintenance.

3.Usage Costs: Expenses for electricity, fuel, refrigerant replacement, refilling, or disposal.

4.Damage from Improper Use: Damage caused by improper installation, abnormal or incorrect usage, incorrect servicing, modifications, or using the product in ways not intended by the manufacturer.

5.Third-Party Parts: Any parts not supplied or approved by Della.

6.Electrical Failures: Failures due to voltage issues, including improper voltage installation, open circuit breakers, blown fuses, or electrical outages.

7.Environmental Damage: Damage from natural disasters or elements, such as rain, flooding, fire, lightning, corrosive chemicals, etc.

8.Incidental or Consequential Damages: Depending on your state or province, some incidental or consequential damages may not be covered.

Contact and Claims

To initiate a return, request a warranty service, or inquire about eligibility, please contact DELLA Customer Support at:

For any questions or to initiate a return or warranty claim, please contact our customer service team at (800) 863-4143 or on our live chat. We are happy to assist you and ensure that your experience is smooth and efficient.

We are committed to providing prompt, fair, and effective service for every customer concern.