DELLA 18000 BTU Dual Zone Concealed Ducted Mini Split Heat Pump AC (9K + 9K)

1. Outdoor Unit
2. Indoor Unit
3. Refrigerant Pipe (10ft / 16ft / 25ft / 33ft/ 50ft models only)
4. Drain Hose
5. Insulation Foam
6. Wall Ssleeve
7. Cover Cap
8. Plastic Wrap
9. Plasticine Putty
10. Drainage Joint
11. Flexible Drain Hose
12. Thermostat
13. Hose Clamp
14. Rubber Foot Pad
15. Remote Control
16. Phillips Pan Head Bolt
17. Battery
18. Brass Nut Set
19. Communication Cable
20. Installation Template

Standard Warranty (1 Year): Products are covered by a 1-year limited warranty from the date of purchase.

Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary lifetime parts coverage.

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. The customer is responsible for all shipping costs.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.