HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment.
HOW MUCH DO YOU CHARGE FOR SHIPPING AND HANDLING?
None. We provide free ground shipping.
HOW DO I TRACK MY ORDER?
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
If you don’t have the account, you will also receive a notification email once your order is on the way.
WHAT SHALL I DO IF I HAVEN’T RECEIVED MY ORDER?
Please CONTACT US immediately.
DO YOU SHIP INTERNATIONALLY?
Sorry, we don’t. We provide free ground shipping within 48 continental US states, Alaska, Hawaii, and Puerto Rico are excluded.
DO YOU SHIP TO P.O. BOX?
Sorry, we don’t. Kindly provide us with a street address, thank you.
During the warranty period, customers can request the same new product in exchange for the damaged product within 1 year (365 calendar days) of the day of receipt. This term applies to purchases from OneBigOutlet on Amazon, Walmart, Houzz.com, Overstock.com, eBay, Home Depot and dellahome.com.
HOW DO I RETURN AN ITEM?
Your satisfaction is guaranteed. If for any reason, you are not satisfied with a DELLA appliance you bought in the last 30 days from dellahome.com, please call +1 (800) 863-4143. Our customer care team will initiate a Return authorization on your behalf. Once we receive your product, we will process a refund back to the original account used to purchase the item.
IF I NEED TO RETURN AN ITEM, DO I HAVE TO PAY THE POSTAGE?
Yes, you are responsible for postage back to our warehouse.
WHAT HAPPENS ONCE MY ITEM IS RETURNED?
Our return team will fully inspect and process your return in up to 5-7 business days upon receiving your return.
CAN I EXCHANGE A PRODUCT?
We do not offer exchange.