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Features: Efficiently heat or cool your space with this mini split air conditioner. This pre-charged air conditioner unit is designed with a ductless mini split inverter plus system with a heat pump and dehumidification. The device can easily be controlled and adjusted from the remote control or from the DELLA app. The package includes all of the necessities for an easy installation experience.
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HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment.
HOW MUCH DO YOU CHARGE FOR SHIPPING AND HANDLING?
None. We provide free ground shipping.
HOW DO I TRACK MY ORDER?
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
If you don’t have the account, you will also receive a notification email once your order is on the way.
Sorry, we don’t. We provide free ground shipping within 48 continental US states, Alaska, Hawaii, and Puerto Rico are excluded.
DO YOU SHIP TO P.O. BOX?
Sorry, we don’t. Kindly provide us with a street address, thank you.
REFUND POLICY
During the warranty period, customers can request the same new product in exchange for the damaged product within 1 year (365 calendar days) of the day of receipt. This term applies to purchases from OneBigOutlet on Amazon, Walmart, Houzz.com, Overstock.com, eBay, Home Depot and dellahome.com.
HOW DO I RETURN AN ITEM?
Your satisfaction is guaranteed. If for any reason, you are not satisfied with a DELLA appliance you bought in the last 30 days from dellahome.com, please call +1 (800) 863-4143. Our customer care team will initiate a Return authorization on your behalf. Once we receive your product, we will process a refund back to the original account used to purchase the item.
IF I NEED TO RETURN AN ITEM, DO I HAVE TO PAY THE POSTAGE?
Yes, you are responsible for postage back to our warehouse.
WHAT HAPPENS ONCE MY ITEM IS RETURNED?
Our return team will fully inspect and process your return in up to 5-7 business days upon receiving your return.
CAN I EXCHANGE A PRODUCT?
We do not offer exchange.
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FAQs
Have Questions? We Have Answers! Check out our frequently asked questions section for detailed information about our product.
It uses R410A refrigerant.
Yes, you can purchase additional lineset in our store.
When auto mode is turned on, the ac will start the unit's cooling mode to begin cooling until the target temp is met. After that, the unit will switch to dry mode for a short time. The final step switches to the fan-only mode that saves energy.
The condensor lines are not pre-vacuumed. The customer needs to vacuum the condenser lines during the installation process and before using it for the first time. The refrigerant is precharged in the outdoor unit.
The lineset copper diameter is 3/8" and 1/4".
You can contact us through our contact page! We will be happy to assist you. Or go to our FAQs page for all frequently asked questions.
