HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment. We provide free ground shipping, so there are no additional charges for shipping and handling.
HOW DO I TRACK MY ORDER?
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
If you don’t have the account, you will also receive a notification email once your order is on the way.
WHAT SHALL I DO IF I HAVEN’T RECEIVED MY ORDER?
Please CONTACT US immediately.
DO YOU SHIP INTERNATIONALLY?
Sorry, we don’t. We provide free ground shipping within 48 continental US states, Alaska, Hawaii, and Puerto Rico are excluded.
DO YOU SHIP TO P.O. BOX?
Sorry, we don’t. Kindly provide us with a street address, thank you.
For the full shipping policy, click here to view our shipping policy.
We offer return guarantees to ensure your satisfaction with every DELLA purchase.
Mini Split Units
DELLA provides comprehensive assistance for all orders within 100 days of purchase. If you're not satisfied with your mini split within 100 days of purchase from dellahome.com, you can return the product for a full refund.Products must be returned in their original operating condition, including all accessories and packaging.
If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.
Window ACs, Portable ACs & Tower Fans
DELLA offers a 30-day money-back guarantee for window air conditioners, portable air conditioners, and tower fans.
If you are not satisfied with your purchase within 30 days, you may request a full refund and return your product.
Products must be returned in their original operating condition, including all accessories and packaging. The customer is responsible for return shipping costs.
Need to Start a Return?
To initiate a return, call us at (800) 863-4143 or contact our live chat team.
For full return terms, click here to view our return policy.