DELLA Optima Pro CloudAir Series 12000 BTU 25 SEER2 Ultra Hyper Heat Mini Split AC - Up to 550 Sq.Ft.
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- Cooling Capacity: 12000
- Heating Capacity: 12000
- SEER2: 25
- Fitting Area: 550
- Voltage: 208-230v
- Refrigerant Type: R454B
- Maximum Fuse Size: 20A
- Copper Line Length: 16.4ft
- Copper Line Size: 3/8 inch and 1/4 inch
- Climate Range: -22°F - 131°F
Customize your setup
What voltage do I need?
- The voltage you need depends on your home’s electrical supply and the requirements of your mini split system.
- Before installation, make sure your home’s available voltage matches the voltage listed for the unit.
- Most mini split systems require either 115V or 208–230V power.
Using the wrong voltage can cause performance issues or damage the unit. - If you are unsure, consult a licensed electrician before installation.
Free & fast shipping
30-day money-back guarantee
Free lifetime coverage
1. Indoor Unit
2. Outdoor Unit
3. Refrigerant Pipe
4. Drain Lines
5. Remote Control
6. Rubber Feet
7. Insulation Foam
8. Mounting Plate
9. 2 AAA Batteries
10. Drain Elbow
11. Wall Sleeve
12. Plasticine Putty
13. Screws
14. Anchors
15. Wall cap
16. Plastic Wrap
17. Communication Cable
18. Bracket Template
Shipping Policy
How Long Will It Take for My Order to Ship?
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment. We provide free ground shipping, so there are no additional charges for shipping and handling.
How Do I Track My Order?
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
What Should I Do If I Haven’t Received My Order?
Please contact us immediately.
For the full shipping policy, click here to view our shipping policy.
Return
We offer return guarantees to ensure your satisfaction with every DELLA purchase.
DELLA provides comprehensive assistance for all orders within 30 days of purchase. If you're not satisfied with your product within 30 days of purchase from dellahome.com, you can return the product for a full refund.Products must be returned in their original operating condition, including all accessories and packaging.The customer is responsible for return shipping costs.
If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.
Need to Start a Return?
To initiate a return, call us at (800) 863-4143 or contact our live chat team.
For full return terms, click here to view our return policy.
Standard Warranty (1 Year): Products are covered by a 1-year limited warranty from the date of purchase.
Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary lifetime parts coverage.
Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. The customer is responsible for all shipping costs.
Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.
Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.
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Tech specs
Indoor Unit Specs
Unit Dimensions (WxDxH):23.1 / 30.9
Net/Gross Weight:36.22" x 12.05" x 7.68"
Outdoor Unit Specs
Unit Dimensions (WxDxH):69.4 / 84.9
Net/Gross Weight:33.98" x 13.74" x 23.7"
System Specs
Cooling Capacity:12000
Heating Capacity:12000
SEER2:25
Fitting Area:550
Voltage:208-230v
Refrigerant Type:R454B
Maximum Fuse Size:20A
Copper Line Length:16.4ft
Copper Line Size:3/8 inch and 1/4 inch
Climate Range:-22°F - 131°F
No.1 Selling Mini Split Brand on Amazon
Optima Pro: Engineered for the Absolute Extreme.
When the temperature drops, most heat pumps give up. The Optima Pro steps up. Featuring our most advanced Ultra Hyper Heat technology, it delivers relentless warmth down to -22°F.
While others lose power in the cold, the Pro maintains 100% heating capacity at 5°F with zero performance degradation. Now boasting an elite 25 SEER2 rating and ENERGY STAR® certification, it’s not just a heater—it’s an ironclad guarantee of year-round comfort and maximum energy savings for the harshest environments.
Powered by MightAir X
Top performance, energy smart design
79% more efficient energy savings
Cleaner air, healthier living
Durable design, lasting comfort
6 modes for max comfort
Auto mode
Maintain a comfortable indoor temperature by automatically switching between heating and cooling as needed
Auto mode
Maintain a comfortable indoor temperature by automatically switching between heating and cooling as needed

Wherever you are
Control your comfort, your way
Set schedules and timers through the Della+ app to match your daily routine.
Take control your way through the app, remote, or voice. Award-winning remote design makes every interaction seamless.
Your comfort adjusts automatically as you come and go.
Get help anytime with live chat or call, directly in the app.
Control your AC hands-free with Alexa.
Which series is right for me?
- Model
- Efficiency
- HSPF2 Rating (Region IV)
- Refrigerant
- Climate Range
- Energy Rebate
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Shop Now
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DELLA Optima Pro CloudAir Series 12000 BTU 25 SEER2 Ultra Hyper Heat Mini Split AC - Up to 550 Sq.Ft.
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SEER2 25
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10.5
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R454B
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-22°F - 131°F
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DELLA Optima Pro Series 12000 BTU 25 SEER2 Ultra Hyper Heat Mini-Split AC - Up to 550 Sq.Ft.
- SEER2 25
- 10.5
- R454B
- -22°F - 131°F
-
-
DELLA Optima Series 12000 BTU 24 SEER2 Ultra Heat Mini Split AC - Up to 550 Sq.Ft.
- SEER2 24
- 10
- R454B
- -13°F - 131°F
-
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DELLA Serena CloudAir Series 12000 BTU 22 SEER2 Mini Split Heat Pump AC - Up to 550 Sq.Ft.
- SEER2 22
- 9.5
- R32
- 5°F - 125°F
-
Frequently asked questions
This unit uses R454B refrigerant. This unit comes pre-charged with R454B refrigerant for up to 24.5 feet of lineset. If your installation does not exceed this length, no additional refrigerant is needed.
R454B is a new-generation eco-friendly refrigerant that complies with EPA regulations. It can replace the original R410A models, offering better performance and greater energy efficiency.
Yes, you can purchase a longer lineset separately. If you buy it together with the Single Zone Mini split system, you’ll receive a 10% bundle discount. Please note, if the extended lineset is longer than 25 feet, additional refrigerant will be required. Make sure to consult a professional HVAC technician for proper installation.
In auto mode, the unit automatically switches between cooling and heating to maintain the set temperature. You can adjust the target temperature manually—typically between 60°F and 86°F —depending on your comfort.
The mini split condenser and lines are not pre-vacuumed. You will need to vacuum the system during installation to remove air and moisture before releasing the refrigerant—this is essential for proper operation and longevity. You can use our Rental Kit Service, which includes all the necessary tools for vacuuming and installing your mini split.

Talk to an HVAC expert
Not sure which system is right for your home? Our experts can help with sizing, installation, and product selection.
Technical support: Mon - Fri, 8 AM - 3 PM (PST)
24/7 live chat for general question
Customer Reviews
Shop accessories
DELLA Mini Split Line Set
- Material: Copper
- Color: White
- Nominal Wall Thickness: 0.375 inches
-
Rebate available
Starting at $89.96
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DELLA Mini Split Line Set Cover
- Material: PVC
- Temperature Tolerance: -40°F to 140°F
- Applicable Sizes: 7000 to 24000 BTU / 7000 to 36000 BTU
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DELLA Wall Mounting Bracket for 6000-12000 BTU Mini Split
- Material: Heavy-duty galvanized steel construction
- Dimensions: 17.72 L x 15.35 H
- Compatibility: 6000 to 12000 BTU ductless mini-splits
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Rebate available
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DELLA Wall Mounting Bracket for 6000-36000 BTU Mini Split
- Material: Heavy-duty galvanized steel construction
- Compatibility: 6000 to 36000 BTU ductless mini-splits
- Weight Capacity: Supports up to 485 lbs
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DELLA Mini Split Line Set Cover with Flexible Duct
- Material: PVC
- Temperature Tolerance: -40°F to 140°F
- Applicable Sizes: 7000 to 24000 BTU / 7000 to 36000 BTU
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Rebate available
Starting at $48.96
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DELLA Ground Stand Bracket for 9000-18000 BTU Mini Split
- Material: Heavy-duty steel
- Compatibility: 9000 to 18000 BTU mini split units
- Weight Capacity: Supports up to 396 lbs
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Rebate available
$79.96
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DELLA Ground Stand Bracket for 9000-45000 BTU Mini Split
- Material: Heavy-duty steel
- Compatibility: 9000 to 45000 BTU mini split units
- Weight Capacity: Supports up to 440lbs
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Rebate available
$99.96
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DELLA 30A & 60A Pull-Out Switch AC Disconnect Boxes
- Amperage Capacity: 30A/60A
- Voltage: 120V240V
- Protection Rating: IP66
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Rebate available
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