DELLA Umbra 12000 BTU SEER2 17 Mini Split Heat Pump - Up to 550 Sq Ft

Enhance your indoor comfort with the Umbra Series 12,000 BTU mini split. This energy-efficient heat pump offers both heating and cooling for spaces up to 550 sq. ft., perfect for bedrooms, home offices, or small living areas. Operating at just 29dB, it ensures a quiet, comfortable environment while maintaining the ideal temperature. Featuring heating, cooling, and dehumidification modes, it also comes pre-charged with refrigerant and includes all components for a quick, easy installation.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment. We provide free ground shipping, so there are no additional charges for shipping and handling.

HOW DO I TRACK MY ORDER?

Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.

Once your order is on the way you will receive a notification email.

If you don’t have the account, you will also receive a notification email once your order is on the way.

WHAT SHALL I DO IF I HAVEN’T RECEIVED MY ORDER?

Please CONTACT US immediately.

DO YOU SHIP INTERNATIONALLY?

Sorry, we don’t. We provide free ground shipping within 48 continental US states, Alaska, Hawaii, and Puerto Rico are excluded.

DO YOU SHIP TO P.O. BOX?

Sorry, we don’t. Kindly provide us with a street address, thank you.

For the full shipping policy, click here to view our shipping policy.

We offer return guarantees to ensure your satisfaction with every DELLA purchase.

Mini Split Units

DELLA provides comprehensive assistance for all orders within 30 days of purchase. If you're not satisfied with your mini split within 30 days of purchase from dellahome.com, you can return the product for a full refund.Products must be returned in their original operating condition, including all accessories and packaging.

If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.

Need to Start a Return?

To initiate a return, call us at (800) 863-4143 or contact our live chat team.

For full return terms, click here to view our return policy.

Standard Warranty (1 Year): Products are covered by a 1-year limited warranty from the date of purchase.

Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary lifetime parts coverage.

Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. The customer is responsible for all shipping costs.

Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge.If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.

Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.