HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment. We provide free ground shipping, so there are no additional charges for shipping and handling.
HOW DO I TRACK MY ORDER?
Log into YOUR ACCOUNT, and you may see each individual order that you’ve placed with us. Select one that you want and you’ll be provided with all the details you need about the order.
Once your order is on the way you will receive a notification email.
If you don’t have the account, you will also receive a notification email once your order is on the way.
WHAT SHALL I DO IF I HAVEN’T RECEIVED MY ORDER?
Please CONTACT US immediately.
DO YOU SHIP INTERNATIONALLY?
Sorry, we don’t. We provide free ground shipping within 48 continental US states, Alaska, Hawaii, and Puerto Rico are excluded.
DO YOU SHIP TO P.O. BOX?
Sorry, we don’t. Kindly provide us with a street address, thank you.
For the full shipping policy, click here to view our shipping policy.
We offer return guarantees to ensure your satisfaction with every DELLA purchase.
Mini Split Units
DELLA provides comprehensive assistance for all orders within 30 days of purchase. If you're not satisfied with your mini split within 30 days of purchase from dellahome.com, you can return the product for a full refund.Products must be returned in their original operating condition, including all accessories and packaging.
If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. DELLA will also cover all shipping expenses for the delivery of replacement parts.
Need to Start a Return?
To initiate a return, call us at (800) 863-4143 or contact our live chat team.
For full return terms, click here to view our return policy.
Standard Warranty (1 Year): Products are covered by a 1-year limited warranty from the date of purchase.
Extended Warranty Program: Customers who register their mini split unit within 100 days of purchase will receive complimentary lifetime parts coverage.
Registered Product and Non-professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge. The customer is responsible for all shipping costs.
Registered Product and Professional Install: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts free of charge.If, after parts are replaced, the customer’s unit is still malfunctioning and the customer has a licensed HVAC tech's defective report, Della will take care of the customer at its discretion. In any event, the customer is responsible for all shipping costs.
Unregistered Product: If a product defect is confirmed, DELLA will, at its discretion, provide the necessary replacement parts. The customer is responsible for the costs of all parts and shipping.
Tech Specs
| Cooling Capacity | 18000 |
| Heating Capacity | 18000 |
| SEER2 | 20.5 |
| Fitting Area | 1000 |
| Voltage | 208-230 |
| Refrigerant Type | R454B |
| Maximum Fuse Size | 20A |
| Copper Line Length | None / 10ft / 16ft / 25ft / 33ft / 50ft |
Performance beyond peaks
#1 Selling Mini Split Brand on Amazon
24/7 Support
Lifetime Coverage
0% APR For 6 Months
Lifetime coverage
Unmatched support that's best in class to give you peace of mind at no additional cost.
Durable & efficient.
Our floor ceiling mini splits feature gold-plated fins that prevent rust corrosion, creating durable and efficient performance in both blistering heat and freezing cold.
Say goodbye to frost buildup!
Our bottom electric heating helps prevent frost from forming at the base of your model, speeding up defrosting and boosting efficiency.
Quiet comfort all night long
Sleep like a log with an auto mode, adjusting room temperature to the scientific sleep curve . Clocking in at just 36dB, it's quieter than a whisper in a library.
Fresh air expansion ready
Designed with a dedicated fresh air inlet for optional system expansion.Fresh air module sold separately
Slim design & flexible drainage
Left, right, or rear drainage for versatile installation.
How to videos
Step-by-Step Guides for Easy Setup and Use
It normally takes us 1 business day to arrange the shipment. During peak seasons, it will take 2-4 business days to arrange the shipment. We provide free ground shipping, so there are no additional charges for shipping and handling.
Your satisfaction is guaranteed. If you're not satisfied with a DELLA appliance purchased within the last 30 days from dellahome.com, please call +1 (800) 863-4143. Our customer care team will assist you with the return process and issue a refund to your original payment method once we receive the product.
Yes! Orders paid via Shop Pay may earn 1% Shop Cash — part of Shopify’s reward program. Shop Cash can be used toward future purchases when checking out with Shop Pay. Just sign in with your Shop account and start earning automatically.
Use our Contact Page or Live Chat and we'll be happy to assist you!
