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FAQs

What type of refrigerant do the Serena Series mini splits use?

The Serena Series mini splits use R32 refrigerant. This is a newer type of refrigerant that is more environmentally friendly and efficient than older types.

You can see all of our units that use this modern standard in our R-32 Air Conditioners collection.

Are Serena Series mini splits eligible for government rebates?

Yes. The Serena Series mini splits are Energy Star approved, which means they may qualify for federal tax credits of up to $2,000. This can help lower the overall cost of the unit.

Are Serena Series mini splits good for cold climates?

Yes. The Serena Series mini splits are designed to work well in the cold. It features:

  • 5℉ Low Temperature Heating: It can provide heat even when it's very cold outside.
  • Intelligent Defrost: It automatically removes frost from the outdoor unit to keep it working efficiently.
  • Chassis Heater: An electric heater on the outdoor unit helps prevent freezing.

For more options built for heating, you can look at our full mini split heat pump collection.

What is the difference between ECO Mode and Sleep Mode in Serena Series mini splits?

  • ECO Mode: This mode runs the unit at its highest energy efficiency for 8 hours to save you money on your utility bills. It's only available in cool or heat mode.
  • Sleep Mode: This mode adjusts the temperature gradually over 10 hours for comfortable sleeping conditions. After 10 hours, it returns to the previous setting.

How do I use the Child Lock in a Serena Series mini split?

The Child Lock is a feature on the remote. When you activate it, it locks the remote's buttons. This stops children from accidentally changing the settings or turning the unit on or off.

Can I put furniture under the Serena mini split indoor unit?

Placing large furniture like a bookshelf or TV under the unit can block the airflow. This stops the conditioned air from circulating through the room properly. It can also interfere with the signal from the remote control.

What happens if I put plants around the Serena mini split outdoor unit?

Plants or other objects too close to the outdoor unit can block airflow. The unit needs clear space to pull in and push out air. If it's blocked, its efficiency will drop, and it could even cause a malfunction.

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